Terms of Trade

1. Who we are

These terms apply to every quote, order and sale by Brisbane Plastics Company Pty Ltd (ABN 14 699 248 658), trading as Plastics Unique and Sov Services ("we", "us"). By accepting a quote or placing an order you agree to these terms. If a quote states something different, the quote applies.

2. Quotes and prices

• Quotes are valid for 7 days unless the quote shows a different expiry date.
• Prices are in Australian dollars. Quotes and invoices show GST separately.
• Prices are confirmed once we have seen your final approved artwork.
• Freight is charged separately unless the quote includes it.

3. Artwork and proofs

• Please supply artwork as Illustrator (AI), high-resolution EPS or PDF files, with fonts converted to outlines or included.
• New or changed artwork carries a setup charge, shown on your quote, which includes one round of changes.
• We send a proof before anything is printed or made. Please check it carefully: once you approve it, we are not responsible for errors in the approved proof.
• We match PMS colours as closely as possible, but exact matches cannot be guaranteed, especially on materials other than white, which may need a white print first.
• You confirm you have the right to use any logos, images and text you send us for printing.

4. Turnaround and delivery

• Standard turnaround is 10 to 15 working days from order and artwork approval. Express turnaround may be available; ask when you order.
• Firm delivery dates are set once we receive your order. Delivery dates are estimates; we are not liable for delays caused by carriers or events outside our control.
• Please check your order when it arrives and tell us about any damage or shortfall within 7 days.

5. Payment

• Payment is due before dispatch, unless we have agreed account terms with you in writing (for example hospitals and approved account customers). Account customers pay by the due date on the invoice.
• You can pay by bank transfer (EFT), by Visa or Mastercard through the secure payment link on your invoice, or by phone on (07) 3396 3744. Please use your invoice number as the payment reference.
• Card payments are processed securely by Stripe. See our privacy statement.
• Goods remain our property until they are paid for in full.

6. Cancellations, returns and refunds

• Our products are custom made to your order, so we do not offer refunds or returns for change of mind.
• If you cancel an order after you have approved the proof, you pay for the work and materials already used.
• If a product is faulty or not what you ordered and approved, tell us and we will repair, replace or refund it.

7. Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these terms excludes, restricts or changes those rights.

8. Our liability

To the extent the law allows, our liability for any product is limited to repairing or replacing it, or refunding what you paid for it, and we are not liable for indirect or consequential loss.

9. General

• These terms are governed by the laws of Queensland.
• We may update these terms from time to time. The version on this page when you accept a quote or place an order applies to that order.
• Questions about these terms: email sales@brisplastics.com.au or call (07) 3396 3744.

Last updated 30/10/2026.